How to Choose the Right IT Support Service for Your Business
In the case of IT Support, the tier of expertise required to resolve the problem varies depending on the level of the issue. For instance, level one support identifies the problem, and then uses common methods to fix it. The role of level two is to escalate the issue to the next level, and so on. However, if an issue cannot be solved at level one, it is sent to a higher tier. For example, level three IT support would be assigned to problems that are more difficult to solve or that require more sophisticated equipment or software.