Is IT Support Important?
Are you tired and sick of IT Support, which is always broken? Why can’t I get it fixed? Can you afford for somebody else to take care of IT support for you? Did you say that somewhere in your network you have broken something?
Technology has progressed so fast that the typical IT support specialist of 10 years ago, who was responsible for managing a handful of systems, is now a dinosaur. He looks at his now aged computer and sighs. The computer is a piece of junk. It runs slow and has lots of problems. This is the same type of situation that happened to many IT support specialists when they went to upgrade from their CRM or Oracle to Windows servers.
One solution to this problem is a server farm. The system is set up so that it has its own network and each department has its own operating system, application software, hardware and network security group. This setup is then backed up by a data center which houses all the computers and other hardware required for the entire network support staff to do their job. Information technology end users usually call the IT support team to help them fix or update their software or find out how to troubleshoot the hardware. It is also common for them to call the network support specialists to help them get back online quickly. This is done in order to keep the entire IT support team up and running as well.
Another benefit of this setup is that the system automatically makes repairs as needed without needing the help of any in-house IT staff member. There are sometimes when a particular piece of hardware needs to be repaired or a software program needs to be updated. The data center can help with this process by backing up all the information technology assets that make up the network support team in the data center. When the system needs to go back online quickly it can do so and the IT support team will no longer need to be called in for assistance.
A major drawback of having multiple locations for IT support is that there is a higher chance that the technicians will miss some of the issues that end users have. Since so much of the business technology is based off of data it is easy to overlook something that the technicians missed. This means that there may be a need for more than one location if there are many small business technology sites that need to be supported on a regular basis.
There are advantages and disadvantages of both options. Having multiple locations for IT support is usually preferable for a number of reasons. Not only does this allow the company to take advantage of different disciplines but it also gives the small business IT professionals flexibility. They can choose to work onsite or on their own. If a problem arises in-house the staff in the office are already familiar with the equipment and software and can take care of the problem without help from the tech rockstar.
On the other hand, a technician can’t always be found in-house. In-house workers can become overworked and not be able to spend as much time as they would like to solve a particular problem. Furthermore, tech rockstars might not be available to call if there are critical problems that arise. If there is a critical issue that requires the attention of many different people then it might be better to have a managed backup because there will be enough employees to cover it. Having a smaller workforce on a daily basis also ensures that there will be enough hours available to cover everything that a small business needs. It is better to have too few workers than too many workers.
As technology changes so do the priorities for businesses. Many companies want to reduce IT support costs by hiring in-house IT staff. However, if a business needs a top-notch IT support team and cannot find them in-house then hiring them on an as-needed basis could end up saving them a lot of money over the long run.