IT support businesses sell all types of services and products to help companies enhance their operations. How do you know which ones you really need and when you really need them? Here’s a short list of the most popular things with a quick description of each one. The information in this article may be used in combination with other resources, such as IT recruitment agencies, to help you determine what type of IT support you require.
IT Support Services Offered By Various Branch Partners: There are many government agencies that offer IT support. In addition to providing software and hardware maintenance, these government agencies also offer support for network servers. Many government agencies have internal teams that provide IT support, helping them keep track of their networks. For smaller organizations, branch partners are available who specialize only in network servers. These partner agencies can sometimes provide more specialized IT support, depending on your needs.
Computer Network Support: When it comes to computer network support, a technician is essentially a phone technician. He or she answers your phones, sets up networks, modifies routers, and upgrades your servers when necessary. Technicians can also troubleshoot your computers after an event has happened. When choosing a technician, look for someone who specializes in managed services for PCs and laptops. Most computer network technicians are also versed in servers and other hardware.
Remote Access IT Support: Remote access tech support services are offered by a company who provides hardware, software, and peripheral hardware. Hardware that is included in this service includes computers and various peripherals (such as printers, scanners, video game consoles, and digital camera). On top of remote access, some tech support services also offer remote access to certain types of applications. Technical support personnel can help you troubleshoot hardware, software, and remote access software, depending on what exactly you’re looking for.
Enterprise Services: The most common types of IT support are for large companies that have IT departments. Large companies might own servers and storage areas as well as network servers, which they manage themselves. However, larger companies might also use third-party managed services for things like printers, storage, and data centers. These third-party companies provide specific equipment and know-how for managed services for your company’s servers. They handle all hardware issues, from installation to upgrading, and will provide support for your servers in the event of hardware failure or system downtime. If you don’t already have a support desk for your company’s servers, hiring an independent technician to manage your IT department is probably a good idea.
Management Information Format Database (MIFD): If your company uses Microsoft Windows based servers, such as SQL and Oracle, you need to ensure proper administration of your hardware and operating system, as well as the server databases. You can hire a company that specializes in MIFD database management to maintain your servers, or you can also outsource this task to a third party IT professional. Outsourcing will require you to invest more money up front, but the advantage of having a trained professional take care of the database side of things allows you to focus on the other components of your IT support, such as network security and remote access.
Remote Technical Support: When you have network infrastructure consisting of a small number of computers, such as servers, switches, routers, and VOIP devices, you may need remote technical support for certain problems that you’re not familiar with. Many people use remote technical support for network infrastructure problems, such as setup and troubleshooting routers and devices, or adding or removing network interfaces. Network troubleshooting may also include things like setup and troubleshooting wireless speakers and cameras. A qualified professional can determine what problem these things are causing and provide the appropriate advice for resolving the issue.
The most important thing to know about IT support is that it isn’t reserved for just the big boys. Small companies with only one or two servers often don’t have a dedicated IT staff to deal with their servers, routers, switches, and VOIP devices on a daily basis. Instead, they rely on a professional service provider who has the expertise and knowledge necessary to provide the services needed to keep their servers running smoothly. As you can see from the list above, there are a variety of IT support services available to different businesses, so if you’re a small business with just a few IT needs, you can get by with just using a tier one or two services, depending on your budget and needs.