A PC support professional is the individual who offers technical support to an organization or business s technicians and clients. It s his responsibility to assist employees or costumers who are having difficulties with a certain software, hardware, or other electronics devices for your computer network, or other computers or appliances for the business. In addition, he can assist customers who may have problems with your company’s software or hardware devices.
To become a PC support specialist, you must possess several essential characteristics. The most important ones are time awareness, computer literacy, and a working knowledge of Microsoft Office programs. You should be able to demonstrate good problem solving skills and be able to assist your clients and/or costumers in a professional manner. To be a successful computer hardware or software specialist, you must be able to demonstrate proficiency at using Microsoft Windows products, including Word, Excel, Outlook, and PowerPoint.