What Is IT Support?
Unattended IT Support is the process of troubleshooting problems without a human operator on the system being supported. It is an IT support service that provides access to a remote system to enable the team to troubleshoot problems without the technician on site or the end user on the device. Unattended support can be beneficial for many situations, including updating endpoints or problem-solving machinery at a remote location. Typically, unattended access takes the form of mass privileged access over sensitive system assets.