Many people use IT support services, such as computer repair, software downloads and upgrades, network configuration and administration, email, and desktop support. IT service companies sell almost all types of services and products. So how do you know which ones you need and when you should they be used? Here’s a short list of the top 10 things with a short description of each one.
Remote Support: A managed services provider offers remote support desk services through a telephone or other direct contact method. This method usually includes a person that answers the phone and several persons who are trained to help the customer. Some managed services desk employees may also have training that includes the use of instant messaging to help provide customer service. The company runs everything through a central database so any changes or questions can be tracked immediately.
File Servers: Managed file servers are servers that are managed by IT professionals. They usually run Windows, but might be available on UNIX. These servers can help support work computer users, remote workers, or home office computer users. File servers can handle any type of computer, even if it is not a work computer.
Network Servers: Managed networks are networks that work in tandem with existing networks. They include switches, routers, firewalls, and access servers. The switches function like a switchboard in that they allow multiple sets of devices to connect to the network. The firewalls function as internal accesses to the network. Access servers are a set of hardware devices that allow network technicians to access file servers and programs.
Desktop Virtualization: Desktop virtualization is the process of using a virtual desktop within the same server as your work computer. It allows you to use the same hardware and software on your desktop to make it appear as if it is what it is. The desktop is virtually identical to the other desktop. This is popular with large companies who have several data servers and workstations. They use this method to make it easy for staff members to share documents and applications between workstations. They are also beneficial to students who need access to email, chat, and other internet applications while on the go.
Small Businesses: Information technology is very important to many small businesses because it makes the business much more efficient. Computer help desk services can also be very beneficial to small businesses because many times small businesses do not want or need the assistance of an IT professional. IT Support makes it easy for small businesses to handle all of their information technology needs. A managed service provider offers these benefits to small businesses. IT Support also gives information technology departments information technology training to help them train their staff in using the newest technologies. IT Support also ensures that all employees have knowledge of latest management tools and systems so they can better utilize their time and resources.
Outsourcing IT Services: Many small businesses outsource their IT requirements because they are afraid of hiring in-house IT professionals or they are afraid of the expense. Outsourcing offers many different options that may fit your budget better than hiring in-house employees. One such option is the use of a managed services provider. A managed service provider has a team of professionals that is skilled at different IT support skills. They work together as a team to ensure that your system is functioning at optimal levels and is rarely affected by problems that most in-house employees will be aware of.
Disaster Recovery: If a technician causes a hardware failure or software glitch in your office, the results can be devastating to your business. IT Support can help prevent disasters from happening to your business. Most of the time, a disaster recovery plan consists of hardware, software, and network upgrades. IT Support services can help you with this as well as desk-side issues that involve application failures. In the event of a disastrous disaster recovery plan, most businesses can successfully recover from a desktop server failure within hours.