Many people use IT support services, such as computer repair, software downloads and upgrades, network configuration and administration, email, and desktop support. IT service companies sell almost all types of services and products. So how do you know which ones you need and when you should they be used? Here’s a short list of the top 10 things with a short description of each one.
Remote Support: A managed services provider offers remote support desk services through a telephone or other direct contact method. This method usually includes a person that answers the phone and several persons who are trained to help the customer. Some managed services desk employees may also have training that includes the use of instant messaging to help provide customer service. The company runs everything through a central database so any changes or questions can be tracked immediately.