The process of choosing an IT support company may be confusing. What is the difference between a Tier 1 and a Level 2 service? What do the different levels of service mean? The first level is for general IT assistance, whereas the second level is for urgent issues. Both tiers are important to a business, as they differ in the amount of expertise required. Depending on the size of the business, the number of onsite and remote technicians needed may also vary.
A technical writer should have experience in writing. In addition to being able to communicate in English and understand complex computer systems, IT support specialists must be able to quickly learn new hardware and software. Because new platforms and languages are constantly being released, it is important to have a strong command of these languages. Furthermore, they should have excellent writing and communication skills, as they will be responsible for writing instructions and advice to employees. Finally, a good time management skill is a must, since many IT support professionals work on a number of projects at once.