IT Support Specialist


An IT Consultant is a professional service provider who provides IT service for companies of any size. The primary role of an IIT Consultant is to provide solutions to customers via on site or off site computer consulting, desktop and server support, networking services and information technology management. They are specially trained professionals who have the knowledge of the latest software applications, data security and systems administration skills. Computer consulting services by IITs help to provide immediate help in situations where companies have taken a hit because of a particular problem.

IT Support

Computer consultants use their IT knowledge to help users recover from problems. They provide information technology support specialists with information technology training, network consulting and advice on how to maintain computer systems. Computer consultants also help the end users to repair damaged hardware devices. In cases where the end user has lost data, he/she can be advised on how to retrieve it. Computer support specialists can also provide the backup needs of a company, e.g., data backup for individual users and company servers.

Computer consultants perform network security audits, design and setup work for new network infrastructure. They help to troubleshoot various IT problems and give advice on proper implementation of information technology security measures. Computer consultants also provide information technology training to new computer system administrators and help them learn about managing a large business network. Information technology support specialists can be self employed by large corporations. Many small companies use computer consultants as trainers and interns.

Computer consultants also do things like designing and setting up the computer network for a company. For larger companies, they set up the entire network infrastructure. They also provide hardware and software support for end users, hardware repairs and servicing, upgrades and modifications, and other network support services like hardware monitoring. Information technology network support specialists help to troubleshoot network problems.

Computer support can be divided into several categories, which are: desktop support, server support, laptop support, tablet support, router support, network installation and maintenance, switches and cable wiring. Desktop support involves support for desktop computers and peripherals such as printers, scanners, keyboards, mice, USBs and other computer hardware. This support is often provided as part of the monthly service package of a service provider. For a small business, desktop support can sometimes be included as part of the IT services purchased from the vendor. Server support is more specialized and requires IT professionals with knowledge in database administration, command line scripts, operating systems, security and monitoring, and other server administration tools.

Laptop and tablet support specialists help to protect laptops, tablets and other portable personal computers (PPC) from damage or loss. They repair damaged parts, update their software applications, and run virus and malware scans. Some laptop support specialists work exclusively with certain brands of portable PPC devices, while others are generalists who can fix most any hardware problem. Network installation and maintenance technicians are responsible for configuring high-quality Ethernet links between different parts of a network, from the local area network (LAN) to the Internet. They install routers and other hardware components and also handle the software applications that connect the devices to the Internet.

Network support technicians should have technical knowledge of the hardware they support. It is also important that they have good customer service skills. Most companies that offer IT technical assistance will also offer training on specific software applications. Individuals seeking such training should inquire about IT training classes that may be available in their area.

One of the most important things that people seeking an IT tech support quote must know are the specific responsibilities and services that the technician specializes in. Different vendors will list their technical support specialists in different capacities, but all should be experienced and qualified to carry out specified tasks. For instance, a technician trained in network installation and maintenance should know how to diagnose and fix common hardware problems, while a person with technical knowledge in accounting and in troubleshooting financial problems might have to provide managed services for accounting purposes. To get an accurate quote that details all the responsibilities of the IT specialist, the person needs to present several documents, including their skill level, education, work experience, references and licenses.